Every change we ship, in plain words. 96 changes since July 2025, and new ones most weeks.
Show
October 2026
Product launch: Online requests
AutomationsCommunications
LaunchOnline requests: patients send a refill, a transfer or a photo of a new prescription from a page on your pharmacy’s own web address, with your logo and colours. Each request gets a reference number, photos are stored encrypted, and with PharmaTools Messaging the patient gets a confirmation text and a text when it’s ready. Texts never name a medication.
ImprovedCommunications: Patient requests takes the place of the AI Inbox, with online, phone line and text line requests in one list marked New, In progress or Ready.
Product launch: Campaigns
Communications
LaunchCampaigns: one text to every patient who opted in, from prepaid credits at $0.06 a text and no monthly fee. Lists and smart lists, consent tracked for Canada’s anti-spam law, contact import, quiet hours, a report of who it reached, and automatic texts like a birthday hello or a flu season reminder. On its own it’s outgoing only, with an opt-out link in each text; with Messaging, patients can reply.
A rail that names every module
EverywhereTo-dosNarcotics
NewThe rail now shows a short name under every icon, grouped into communications, operations and compounding. The PharmaTools logo takes you Home.
NewEach page’s menu is joined onto the rail, with its main button at the top. Module settings moved into Settings.
ImprovedRest on a rail item to jump straight to one of its views.
ImprovedThe To-dos panel opens on Everyone, folds Overdue away, and only assigns a task when you @name someone.
ImprovedNarcotic reconciliation: start a reconciliation when you’re ready to count, and give each drug its own start date.
RxLink gets its own page
RxLinkCentral FillMaster formulas
NewRxLink is one page for your pharmacy network: partners for messaging and fax, Central Fill partners and contacts.
ImprovedRemoving a partner also closes their Central Fill paperwork.
NewIngredient search now includes natural health products (NPN) from Health Canada’s LNHPD.
ImprovedThe master formulas list gives the product name more room.
Compounding records, refined after testing
Compounding recordsMaster formulasCentral Fill
NewAn Adjustments step records anything added while mixing, with its lot and photos, phone included.
ImprovedThe beyond-use date follows the shortest-dated lot you use, and says so.
ImprovedPackaging, label fields and sheet text save as you go. Change a method line right where it is on the Mix step.
NewDelete a record that was never approved, or void an approved one with a reason. Ingredient photos are deleted 7 days after approval.
ImprovedMaster formulas: one sign-off (Drafted by, then Developed & completed by), move ingredients and method steps, correct a version without starting a new one, and delete an unused formula.
ImprovedThe method is built from your formula. AI can write it fresh or polish your wording, with Undo.
ImprovedCompounding profile: each room says how its containment device is vented, and devices offer their whole product line.
Product launch: Compounding records
Compounding recordsMaster formulas
LaunchCompounding records: prescription and batch records made from your signed master formulas, with a PPE self-check, weighing with lots and photos, the formula’s method, Rx labels and pharmacist approval.
ImprovedThe compounding method is built from the formula, with a technique per route and steps grouped by room.
Risk assessment and SDS improvements
Master formulasForms
ImprovedPPE chips show how many ingredients call for each item, and open the reasons grouped.
ImprovedQ9 guidance matches NAPRA, and a Table 1 drug is never Level A.
ImprovedSafety data sheet evidence explains its category numbers and reads each supplier’s sheets properly.
ImprovedForms: safer texting, signing on paper, and a fax line of its own.
Easier master formulas
Master formulas
ImprovedCleaner tables, tidier mixing steps, grouped approval and a one-column risk assessment.
NewHand a formula off to a pharmacist, import a formula sheet with AI, and use q.s. amounts.
FixedDrafts with a long catalogue description now save. Search no longer blanks the master formulas page.
Product launch: Forms
FormsCentral FillMaster formulas
LaunchForms: patient forms built from blocks or the standard Frequent Dispensing form, sent by text, QR code or in store, signed on the patient’s phone, with renewal reminders.
NewCentral Fill partners: share any document, sign the partner agreement, and fax the OCP notice from PharmaTools.
NewMaster formulas: a record link you can share, verification, retiring, history and printing.
ImprovedCompounding setup: route templates, a guided profile, and PPE worked out per preparation.
ImprovedConfirmations now appear in PharmaTools’ own dialog.
Clearer hand-offs
Everywhere
ImprovedWhen something is assigned to you, the notice shows once.
September 2026
Faster lists and a calendar you can drag
CommunicationsTo-dosCentral FillEverywhere
NewTo-dos calendar: add, move, resize and tick off tasks right on the week and month views.
NewAppearance: Compact or Relaxed spacing.
ImprovedThe dashboard and Communications open faster, showing the newest messages first and loading the rest as you scroll.
ImprovedSent faxes appear live for you and your colleagues, with no refresh.
ImprovedArchiving or deleting the open item opens the next one. Archived items can be unarchived in bulk.
ImprovedThe SMS box grows from 3 to 10 lines, with its tools moved to the top.
ImprovedOne “Assigned to me” everywhere, including tasks you assign yourself.
ImprovedLabels use one picker everywhere. Right-click menus grow with your text size.
FixedArchived voicemails no longer count as unread.
Themes, text size and a new fax viewer
EverywhereCommunicationsTo-dosNarcoticsCentral Fill
NewA second theme, Bold: a navy rail and headers with coral actions. Each person picks their own.
NewChoose your font (DM Sans, Inter, IBM Plex Sans, Atkinson Hyperlegible, Lexend or OpenDyslexic) and a text size that isn’t browser zoom.
NewOne fax viewer everywhere: zoom, rotate, drag, and annotate before you send or resend.
NewSending a fax shows the document large beside the form. Annotate in place, and add or delete pages with Undo.
NewCtrl+K opens search from any page.
ImprovedThe To-dos panel moves and resizes, and understands dates, @people and #labels.
ImprovedNarcotic reconciliation: numbered steps, a clear path for pharmacies switching from other software, and drug history from any tab.
ImprovedCentral Fill: right-click, a resizable pane, picture previews and real printing.