AutomationsAI chatbot

Answer patient texts automatically.

The AI chatbot replies to patient texts on your pharmacy number. You choose what it handles, and it passes anything else to your team. Each conversation is written up as a request in the inbox, with any prescription numbers it collected.

+$120/mo with Messaging · fair use appliesSee pricing
T. Nguyen · (416) 555-0107 texting (905) 555-0100
Hi, can I get my metformin refilled?
10:01 AM
typing…
The conversation

Patients text. It answers.

Tap a step to see it on screenTap a number to see it on screen
1Your pharmacy numberPatients text the number they already use.
2Replies automaticallyAsks for what a refill needs.
3Hands it to your teamEnds with the request in your AI Inbox.
T. Nguyen
(416) 555-0107 texting (905) 555-0100
1Your pharmacy number
Hi, can I get my metformin refilled?
10:01 AM
Sure. What is the prescription number on the label?
AI chatbot · 10:01 AM
2Replies automatically
5102274
10:02 AM
Thanks. Please confirm the patient’s date of birth.
AI chatbot · 10:02 AM
Jan 9 1971
10:03 AM
Got it. Your refill request has been sent to the pharmacy.
AI chatbot · 10:03 AM
3Hands it to your team
Tap a number to see each feature.
In the inbox

Every conversation, written up.

Tap a step to see it on screenTap a number to see it on screen
1In the AI InboxNext to faxes, calls and voicemail in Communications.
2Written up for youWhat the patient asked for, in a sentence or two.
3Rx numbers and DOBPulled out into their own fields.
4Mark handledMoves it to Archived.
1In the AI Inbox
AI · 10:06 AM
T. Nguyen
(416) 555-0107
PatientT. Nguyen
Request

Patient asked to refill metformin. Prescription number and date of birth confirmed.

2Written up for you
DOB1971-01-09Rx numbers5102274All availableNo
3Rx numbers and DOB
4Mark handled
Tap a number to see each feature.

More in Automations

Automations overview
AI receptionistAnswers calls and writes up each request.Learn more Classic refill linePatients key in Rx numbers to refill.Learn more Online requestsRefill, transfer and new-Rx requests from your website.Learn more And moreConnections to your pharmacy software, websites, marketing, and weekly updates.Learn more

Questions

No. It takes requests and answers only what you’ve set it up to handle.

Start free for 30 days.

Create your account, pick the modules you need and set up your numbers. It takes a few minutes.

Your accountYour name, your pharmacy and how your team signs in.
Your modulesTurn on only what you need. The price updates as you go.
Your numbersGet new numbers in minutes, or keep the ones you have.
Your teamInvite staff and choose each person's role.