CommunicationsMessaging

Text patients from your pharmacy number.

Two-way SMS on the number patients already know, a Secure Portal for anything private, and saved templates that fill themselves in. Every conversation is in the shared inbox.

SMS $40/mo · Secure Portal +$30See pricing

SMS · 9:38 AM

J. Lee

(416) 555-0142

PatientJ. Lee

Hi, is my ketoprofen cream ready for pickup today?

9:31 AM

Yes, it’s ready at the counter. We’re open until 9 tonight.

9:33 AM

Great. Can you also refill my metformin? Same as last time.

9:38 AM

SMS

Texts with delivery status, templates and one-click tasks.

Tap a step to see it on screenTap a number to see it on screen

1Delivery statusSending… until the carrier takes it. Not delivered comes with a Retry.

2Highlight → taskSelect words in any message to make a To-Do from them.

3TemplatesSaved messages, one click away above the box.

4AttachmentsPictures and files by text need the MMS add-on (+$20/mo). The Secure Portal sends several at once.

SMS · 9:38 AM

J. Lee

(416) 555-0142

PatientJ. Lee

Hi, is my ketoprofen cream ready for pickup today?

9:31 AM

Yes, it’s ready at the counter.

9:33 AM

We’re open until 9 tonight.

Not delivered.

1Delivery status

Create task2Highlight → task

Great. Can you also refill my metformin? Same as last time.

9:38 AM

3Templates

4Attachments

photo-of-label.jpg

Tap a number to see each feature.

Secure Portal

For anything that shouldn’t sit in a text.

Tap a step to see it on screenTap a number to see it on screen

1Date of birthYou enter the DOB the patient must match to open it.

2Expiry24 hours, 48 hours, 72 hours or 7 days. Extend it while it’s live.

3RevokeShut the link off early.

4Secure replyThe patient can answer inside the portal. Replies show in green with a lock.

5Patient verifiesThey get a link by text, enter their date of birth, then read and reply.

Hi Jordan, your lab results are ready. Open them with your date of birth.

Secure portal · 47h 12m left · 9:50 AM

Thanks. Is the dose staying the same?

Secure reply · 10:12 AM

4Secure reply

Secure portal active · expires in 48h

Patient DOB1Date of birth

Extend expiry

3Revoke

2Expiry

Maple PharmacyYour pharmacy has sent you a message. Verify your identity to view it.Date of birthMM / DD / YYYYView message

5Patient verifies

Tap a number to see each feature.

Templates

Write it once. It fills itself in.

Tap a step to see it on screenTap a number to see it on screen

1SMS, Portal or bothEach template shows only where it belongs.

2Fill-in fieldsFirst name, pharmacy, Rx number, hours, pickup time.

3Fills what it knowsName and pharmacy fill in on their own. The rest is left highlighted.

4Won’t send blankSend stays off until every field is filled.

Ready for pickup

Both1SMS, Portal or both

Hi {first_name}, your prescription is ready for pickup at {pharmacy}.

Ready at a timeSMSHi {first_name}, your order will be ready at {pickup_time}. See you soon! {pharmacy}

Refill dueSMSHi {first_name}, Rx {rx_number} is due for a refill. Reply YES and we will have it ready.

Lab resultsPortalHi {first_name}, {pharmacy} has sent you a document. Open it with your date of birth.

NameReady at a time

Use for

Message

Hi {first_name}, your order will be ready at {pickup_time}. See you soon! {pharmacy}

Insert{first_name}{pharmacy}{rx_number}{hours}{pickup_time}

2Fill-in fields

Preview

Hi Jordan, your order will be ready at {pickup_time}. See you soon! Maple Pharmacy

3Fills what it knows

Fill in {pickup_time} first4Won’t send blank

Tap a number to see each feature.

RxLink

Secure messages between PharmaTools pharmacies.

Tap a step to see it on screenTap a number to see it on screen

1Its own pageRxLink has its own place in the menu, with your Central Fill partners next to it.

2Pending requestsAccept or decline pharmacies that want to link with you.

3Message or faxStart a secure message or a fax from any linked pharmacy.

4ContactsPrescribers, patients, suppliers and facilities, with every number and a note.

RxLink network

Messaging & faxCentral Fill partners

Pharmacy	Fax
HDHarbour Drug Mart	(905) 555-0183	3Message or fax
BCBayview Compounding	(416) 555-0125
LPLakeview Pharmacy	(905) 555-0151

More in Communications

Communications overview

CallsYour number, with transcribed voicemail.Learn more eFaxUnlimited faxing, no machine.Learn more CampaignsOne text to every patient who opted in.Learn more

Questions

No. SMS works like any text. The Secure Portal opens in their browser after a date of birth check.

Start free for 30 days.

Create your account, pick the modules you need and set up your numbers. It takes a few minutes.

Your accountYour name, your pharmacy and how your team signs in.

Your modulesTurn on only what you need. The price updates as you go.

Your numbersGet new numbers in minutes, or keep the ones you have.

Your teamInvite staff and choose each person's role.