AutomationsClassic refill line

A refill line patients already know how to use.

Callers press 1 for a refill and key in their prescription numbers, or press 2 to reach the pharmacy. Each call arrives as one request with every number on it, and you choose what the line says.

+$50/mo on your PharmaTools phone linesSee pricing
Thank you for calling Maple Pharmacy. For a prescription refill, press 1. To speak with the pharmacy, press 2.
 
AI Inbox0
Press 1 for a refill, or 2 for the pharmacy.
The call

A refill line on the phone keypad.

Tap a step to see it on screenTap a number to see it on screen
11 refill · 2 pharmacyPress 2 transfers to your number, or apologizes if none is set.
2Rx number, then #Too short or empty? The line asks again.
3Another, everything due, or doneUp to your limit per call.
Greeting“Thank you for calling Maple Pharmacy.”
Main menu“For a prescription refill, press 1. To speak with the pharmacy, press 2.”1Refill2Transfer to (416) 555-0100
11 refill · 2 pharmacy
Prescription number“Please enter your prescription number, followed by the pound key.”4471203 #
2Rx number, then #
Anything else?“To add another prescription, press 1. To have us refill everything else that is due, press 2. If you are finished, press 3.”1Another2Everything due3Finished
3Another, everything due, or done
Tap a number to see each feature.
Your wording

Every word the line says is yours to change.

Tap a step to see it on screenTap a number to see it on screen
1Edit every promptIn Settings, under Phone line, in the order callers hear them. Reset any to the default.
2Spoken asSee exactly how it will be read, with a length counter.
3Voice and languagePick the voice and how digits and dates are heard.
4Limits and DOB1 to 25 prescriptions per call. Ask for date of birth if you want it.
Phone line
Settings · what the automated line says when it answers
Admin
The lineHow the line introduces itself and where it hands callers off.(905) 555-0100
Spoken nameMaple Pharmacy
Transfer to(905) 555-0100
VoiceFemale · warm
LanguageEnglish (Canada)
3Voice and language
Prescriptions per call10
Date of birth
Ask callers for the patient’s date of birth
4Limits and DOB
What the line saysEach prompt in the order a caller hears it. Edit the words; the voice reads them as written.
GreetingEditedReset
Thanks for calling {pharmacyName}, open 9 to 9 every day.
57 / 600Spoken as: “Thanks for calling Maple Pharmacy, open 9 to 9 every day.”
2Spoken as
1Edit every prompt
Main menu
For a prescription refill, press 1. To speak with the pharmacy, press 2.
72 / 600
Refill requests taken by this line arrive in the AI Inbox.
Unsaved changesDiscard
Tap a number to see each feature.
In the inbox

One call, one request.

Tap a step to see it on screenTap a number to see it on screen
1In the AI InboxRefill requests from the line arrive in the AI Inbox in Communications, where all automated requests go.
2Written up for youEvery number from the call, collected into one entry.
3Rx numbers and DOBReady to look up in your pharmacy system.
4Mark handledMoves it to Archived.
1In the AI Inbox
AI · 7:52 AM
(416) 555-0188
Phone line
Request

Refill request from the phone line: 2 prescriptions, plus everything else that is due.

2Written up for you
DOB1958-03-14Rx numbers44712033318820All availableYes
3Rx numbers and DOB
4Mark handled
Tap a number to see each feature.

More in Automations

Automations overview
AI receptionistAnswers calls and writes up each request.Learn more AI chatbotReplies to patient texts automatically.Learn more Online requestsRefill, transfer and new-Rx requests from your website.Learn more And moreConnections to your pharmacy software, websites, marketing, and weekly updates.Learn more

Questions

The refill line uses the phone keypad only. The AI receptionist has a conversation.

Start free for 30 days.

Create your account, pick the modules you need and set up your numbers. It takes a few minutes.

Your accountYour name, your pharmacy and how your team signs in.
Your modulesTurn on only what you need. The price updates as you go.
Your numbersGet new numbers in minutes, or keep the ones you have.
Your teamInvite staff and choose each person's role.