Communications

Calls, faxes and texts in one inbox.

Voicemails, faxes and texts sit side by side. Any of them can be assigned, labelled or turned into a task.

Calls

Your pharmacy’s phone line, with voicemail in the shared inbox.

Keep the number patients already know. Voicemails land in the shared inbox beside your faxes and texts, ready to call back, text back or turn into a task. Works with most desk phones.

Explore Calls
Voicemail · 8:41 AM
Dr. R. Brennan
(905) 555-0119
PatientR. Singh
0:38
Transcript

Hi, it’s Dr. Brennan’s office calling about R. Singh. We’re changing his metformin to 1000 mg twice daily. A new prescription is being faxed over this morning. Please call back if you have questions.

eFax

Faxes in the inbox, not the tray.

Unlimited eFax on your pharmacy’s fax number. Incoming faxes open page by page beside the list and can be assigned like any other message. Sending lets you annotate, add a cover page and track delivery. Add text detection and auto-categorization to file each fax as a prescription, invoice or notice.

Explore eFax
eFax · 9:42 AMPrescription· high
Dr. A. Haddad
Haddad Family Clinic · (905) 555-0120
PatientM. Okafor
Haddad Family Clinic
1180 Dundas St W, Mississauga ON · Tel (905) 555-0118 · Fax (905) 555-0120
PRESCRIPTION
PatientM. Okafor
DOB1984-06-02
DateOct 12, 2026
Rx Amoxicillin 500 mg capsules
Take 1 capsule three times daily for 10 days
Mitte 30 · Repeats 0
Rx Ibuprofen 400 mg tablets
Take 1 tablet every 8 hours as needed for pain
Mitte 20 · Repeats 0
A. Haddad
Dr. A. Haddad · CPSO 84213
2 pages1 / 2
Messaging

Text patients from your pharmacy number.

Two-way SMS on the number patients already know, a Secure Portal for anything private, and saved templates that fill themselves in. Every conversation is in the shared inbox.

Explore Messaging
SMS · 9:38 AM
J. Lee
(416) 555-0142
PatientJ. Lee
Hi, is my ketoprofen cream ready for pickup today?
9:31 AM
Yes, it’s ready at the counter. We’re open until 9 tonight.
9:33 AM
Great. Can you also refill my metformin? Same as last time.
9:38 AM
Campaigns

Text your patients about flu shots, all at once.

Send one text to the patients who agreed to hear from you: flu clinics, new services, holiday hours. Pick a list, see exactly what they’ll get and what it costs, then see who it reached. Consent and opt-outs are kept for Canada’s anti-spam law. On its own it’s outgoing only, from a shared PharmaTools number; with Messaging, patients can reply.

Explore Campaigns
Flu shots are here
New campaign · draft
Who gets it
117 characters · 1 text
MPMaple Pharmacy(416) 555-0100
Hi Margaret, flu shots are in at Maple Pharmacy! Walk in any day or book a time: maplerx.ca/flu Reply STOP to opt out
As Margaret sees it · two-way, with Messaging
$72.24 · 1,204 texts × $0.06
Credits left after sending: $239.04

Other products

OperationsTo-dos · Narcotic reconciliation · Forms · Blister packsExplore CompoundingMaster formulation records · Compounding records · Central FillExplore AutomationsAI receptionist · Classic refill line · AI chatbot · Online requests · And moreExplore

Start free for 30 days.

Create your account, pick the modules you need and set up your numbers. It takes a few minutes.

Your accountYour name, your pharmacy and how your team signs in.
Your modulesTurn on only what you need. The price updates as you go.
Your numbersGet new numbers in minutes, or keep the ones you have.
Your teamInvite staff and choose each person's role.